Legal & Policies

Our Terms & Policies.

Everything you need to know about how we operate, protect our community, and handle your information responsibly.

01 — Terms & Conditions

Terms & Conditions

Introduction

Welcome to the TrueStory Africa website. By accessing or using this website, you agree to comply with these Terms & Conditions.

If you do not agree with any part of these terms, please do not use this website.

Website Use

Users agree to use this website lawfully and respectfully.

Users may not:

  • Copy website content without permission
  • Attempt unauthorized access to systems
  • Upload harmful or malicious files
  • Use website content for illegal purposes
  • Misrepresent TrueStory Africa or its work

Intellectual Property

All content on this website including:

  • Photography
  • Videos
  • Documentaries
  • Graphics
  • Branding materials
  • Written content
  • Logos
  • Designs
  • Creative concepts

remains the intellectual property of TrueStory Africa unless otherwise stated.

No content may be reproduced, distributed or commercially used without written permission.

Service Information

Information on this website is provided for general informational purposes.

TrueStory Africa reserves the right to:

  • Update services
  • Modify pricing
  • Change project timelines
  • Adjust website content
  • Remove or update materials

without prior notice.

Limitation of Liability

TrueStory Africa is not liable for:

  • Website interruptions
  • Technical errors
  • Third-party platform issues
  • Temporary unavailability
  • Loss caused by unauthorized access
  • External links or third-party content

External Links

This website may contain links to third-party platforms.

TrueStory Africa is not responsible for external websites, services or privacy practices.

Governing Law

These Terms & Conditions shall be governed in accordance with the laws of the Republic of Rwanda.

Contact

TRUESTORY AFRICA LTD

Kigali, Rwanda

hello@truestoryafrica.com

www.truestoryafrica.com

03 — Child Protection & Safeguarding Policy

Child Protection & Safeguarding Policy

Commitment

TrueStory Africa is committed to protecting children and vulnerable individuals during all productions, storytelling activities and communication projects.

Safeguarding Principles

TrueStory Africa commits to:

  • Respecting the dignity of children
  • Prioritizing safety and wellbeing
  • Protecting identities where necessary
  • Avoiding exploitative storytelling
  • Ensuring informed consent
  • Using ethical production practices

Consent Requirements

Projects involving children may require:

  • Parent or guardian consent
  • Institutional approval
  • School authorization where applicable
  • Child-friendly communication approaches

Content Restrictions

TrueStory Africa will not knowingly produce or publish content that:

  • Exploits children
  • Misrepresents vulnerable individuals
  • Endangers participants
  • Violates dignity or privacy
  • Promotes abuse or discrimination

Identity Protection

Where necessary, identities may be protected through:

  • Limited identifying information
  • Controlled publication
  • Restricted access
  • Image or name protection

Reporting Concerns

Any safeguarding concerns may be reported to:

hello@truestoryafrica.com

05 — Client Service Agreement

Client Service Agreement

Scope of Work

TrueStory Africa agrees to provide creative and communication services as agreed with the client.

Services may include:

  • Photography
  • Videography
  • Documentary production
  • Editing
  • Branding
  • Communication consultancy
  • Content production

Project Timelines

Project timelines will be agreed before production begins.

Delays caused by:

  • Weather
  • Travel restrictions
  • Client approvals
  • Technical issues
  • Force majeure events

may affect delivery schedules.

Payment Terms

Clients agree to payment terms stated in quotations or invoices.

Payments may include:

  • Deposits
  • Milestone payments
  • Final delivery payments

Late payments may affect project timelines.

Revisions

Reasonable revisions may be included depending on project agreements.

Additional revisions beyond agreed scope may incur extra charges.

Ownership & Licensing

Unless otherwise agreed in writing:

  • TrueStory Africa retains ownership of raw production files
  • Final deliverables may be licensed to clients for agreed usage
  • Portfolio usage rights may apply

Cancellation

Project cancellations after production begins may result in partial charges based on completed work.

07 — Code of Ethics & Editorial Standards

Code of Ethics & Editorial Standards

Ethical Storytelling

TrueStory Africa is committed to truthful, respectful and responsible storytelling.

Editorial Principles

We commit to:

  • Accuracy
  • Respect
  • Human dignity
  • Cultural sensitivity
  • Informed consent
  • Child protection
  • Honest representation

Documentary Integrity

TrueStory Africa does not intentionally manipulate documentary situations in ways that misrepresent reality.

Respect for Communities

Communities and participants should be represented fairly and respectfully.

AI-Assisted Workflows

AI tools may support workflows but will not intentionally misrepresent:

  • Real people
  • Documentary situations
  • Factual events
  • Communities

Human editorial oversight remains part of production processes.

08 — Accessibility Statement

Accessibility Statement

TrueStory Africa is committed to improving accessibility and digital inclusion.

We continue working toward making our website and digital platforms more accessible for all users.

Users experiencing accessibility difficulties may contact:

hello@truestoryafrica.com

09 — Refund & Cancellation Policy

Refund & Cancellation Policy

Deposits

Deposits may be non-refundable once project preparation or production begins.

Cancellation by Client

Cancellation charges may apply depending on:

  • Production stage
  • Reserved dates
  • Travel costs
  • Equipment bookings
  • Completed work

Cancellation by TrueStory Africa

If TrueStory Africa cannot complete a project due to unforeseen circumstances, reasonable efforts will be made to:

  • Reschedule
  • Provide alternative arrangements
  • Discuss fair solutions
10 — Social Media Community Guidelines

Social Media Community Guidelines

Users engaging with TrueStory Africa social media platforms should:

  • Remain respectful
  • Avoid hate speech
  • Avoid harassment
  • Avoid spam
  • Avoid false or harmful information

TrueStory Africa reserves the right to remove comments or block users engaging in abusive conduct.

11 — NDA & Confidentiality Statement

NDA & Confidentiality Statement

TrueStory Africa respects confidential information shared by clients, partners and collaborators.

Confidential materials may include:

  • Internal documents
  • Unreleased campaigns
  • Production concepts
  • Financial information
  • Sensitive project details

Confidential information will not be shared without authorization unless legally required.

12 — Brand Guidelines Summary

Brand Guidelines Summary

Logo Usage

The TrueStory Africa logo should:

  • Maintain correct proportions
  • Maintain approved colors
  • Not be stretched or distorted
  • Maintain spacing around the logo

Brand Colors

Primary Colors:

  • Black
  • White
  • Deep Red

Typography

Primary Font: Satoshi

Secondary Font: Inter

Brand Tone

The brand tone should feel:

  • Human
  • Authentic
  • Documentary-driven
  • Professional
  • Cinematic
  • Clean and modern

Slogan

REAL STORIES. CLEAR IMPACT.

13 — Health & Safety Production Guidelines

Health & Safety Production Guidelines

Production Safety

TrueStory Africa prioritizes safety during field productions and assignments.

Safety Measures

Production teams may assess:

  • Travel safety
  • Crowd safety
  • Weather conditions
  • Equipment handling
  • Local permissions
  • Emergency access

Drone Usage

Drone operations must comply with applicable aviation and local regulations.

Field Conduct

Production teams should:

  • Respect local communities
  • Respect institutional rules
  • Avoid unsafe production practices
  • Prioritize participant safety
14 — Portfolio Usage Policy

Portfolio Usage Policy

Unless otherwise agreed in writing, TrueStory Africa may display completed work for:

  • Website portfolio
  • Social media
  • Showreels
  • Awards submissions
  • Professional presentations

Clients requesting confidentiality restrictions should communicate them before project completion.

15 — AI Usage & Authenticity Policy

AI Usage & Authenticity Policy

TrueStory Africa values authentic storytelling.

AI-assisted tools may support:

  • Editing workflows
  • Caption generation
  • Workflow organization
  • Production support

AI will not intentionally be used to:

  • Fabricate documentary events
  • Misrepresent people
  • Create deceptive journalism
  • Falsify testimonies

Human editorial review remains part of all final outputs.

16 — Media Kit Content

Media Kit Content

The TrueStory Africa media kit may include:

  • Company overview
  • Founder profile
  • Service list
  • Brand guidelines
  • Portfolio highlights
  • Client list where approved
  • Contact information
  • Logo files
  • Press-ready materials

TRUESTORY AFRICA LTD

Kigali, Rwanda

hello@truestoryafrica.com

www.truestoryafrica.com

REAL STORIES. CLEAR IMPACT.